The most human thing a phone agent can do is stop talking

When an anxious daughter calls a home health agency about care for her mother, she does not wait for a pause to speak. She interrupts. She gives the diagnosis halfway through your sentence. Most automated phone systems plow right on to the end of their script. They talk over the person who needs help. We built callex to do what a person does. The second a caller cuts in, callex stops speaking mid-sentence. It listens to what was said and picks up from what the caller actually heard, without repeating itself or talking over them. Hear how it handles an interruption on your own line. Go to callexapp dot com, type in your website address, and let the agent call you.